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Google makes it simpler to switch a damaged Pixel Watch 2

The repair is lastly in for requesting out-of-warranty alternative to your Pixel Watch 2. This is how the method goes.

Key Takeaways

  • Google has launched a self-initiated alternative course of for Pixel Watch 2 homeowners, eliminating the necessity to speak to customer support brokers.
  • To request a alternative, customers want to finish a type on the Google Retailer web site, affirm the difficulty, and choose a restore choice.
  • Customers can select to make use of their very own packaging or request packaging from Google and might want to conform to the phrases and situations earlier than confirming their buy.


Nobody likes being in customer support purgatory, however for homeowners of out-of-warranty Pixel Watches, they’ve needed to speak or sort out their issues and desires with brokers to get their damaged units taken care of. From as we speak on, these with a Pixel Watch 2 will likely be glad to know that they will not should cope with round explanations and questions as a way to get a correctly functioning system once more. Obtained a Pixel Watch 2 your self? This is what it is advisable know.

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The previous methods

Up till as we speak, as a way to provoke what’s formally a tool alternative for broken units, you had two choices. In case you paid for a Most popular Care bundle, you may put in for a alternative by filling out a type with Google associate Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to speak with a customer support agent on the Google Retailer web site — even if you happen to purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.

Google Pixel Watch 2 1-1-1The brand new means

Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch alternative, Pixel Watch 2 homeowners now have a brand new choice as detailed by Google and noticed by Android Authority. You are now capable of self-initiate the alternative course of by finishing a type on the Google Retailer web site — saving you from a complete dialog, plus any time queuing up for a service agent within the first place.


This is find out how to get began on a alternative request:


  1. Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
  2. Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant to your LTE mannequin) or serial quantity.
    • To seek out both in your watch, head to Settings, System, then About.
  3. Affirm your problem. Within the Restore Choice part, you will then have to insert your ZIP code or handle. Choose Mail-in.
    • You must see an estimated value to switch your system. The alternative unit doesn’t embrace the charger or watch straps.
  4. Choose both Use my very own packaging or Ship me packaging. You may be mailed or emailed a pay as you go label.
    • You are chargeable for any damages throughout transit if you happen to use your individual packaging.
    • In case you request packaging from Google, you will be ready as much as two enterprise days to have it delivered. It is free.
  5. Learn by way of and conform to the phrases and situations.
  6. Undergo the checkout course of, choosing Affirm Buy.


As soon as your cost has gone by way of and Google receives your broken Pixel Watch 2, the corporate will ship out your alternative.


The self-service course of right here is identical for these initiating repairs on different Pixel units, although many may have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.

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The Apple Watch Sequence 9 and Pixel Watch 2 are the perfect efforts from their respective firms, however which one is greatest for you?


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